Program Summary
The Corrective Action Procedure outlines the responsibilities and methods for identifying causes of problems, initiating corrective action(s), and performing follow-up to ensure that the corrective action(s) have been effective in preventing the reason for the problem. This procedure is applied to all causes related to the product, process, and quality system discovered during production, post-sale, or during internal quality audits.
CAP – action is taken to eliminate the cause(s) of an existing problem, defect, or other undesirable situation to prevent recurrence and to the elimination of the causes of the problem by locating the root causes which is the most fundamental reason for the failure or inefficiency of a process; most basic reason for a defect or problem in a product or process.